Your business info: what the AI answers from

The AI writes replies and posts from your business info only, and never invents prices or links.

Everything the AI writes in Dotechat comes from your business info.

Where to write it

Settings → AI → Smart replies → Your business info. The sections: about the shop, products and prices, delivery, opening hours, location, policies.

When it has no answer

It never makes one up: it sends your fallback reply or hands the conversation to your team, as you choose.

Where it is used

• Smart replies in automations.
• Writing and improving a post's caption on the new post page.
• The content assistant in Content → Suggestions.

Each AI result uses your plan's AI credits.